Hotel Sales Coordinator

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

Sales Coordinator will work collaboratively with the sales and catering team to support any administrative tasks as assigned, to allow sales managers and Director of Sales and Catering to effectively manage their time and increase sales. Sales Coordinator will perform general office duties to support Sales & Catering (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders in the absence or in support of catering coordinator).

RESPONSIBILITIES:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Be the lead catcher for the hotel leads to ensure it goes to the appropriate sales manager or executive
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Gather materials and assemble information packages (e.g., brochures, promotional materials)
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Assist the sales manager in all aspects of prospecting research, setting up appointments
• Manage and track incoming telephone, email, and online sales inquiries directing to the appropriate Sales Manager within a 24-hour turnaround time.
• Under direction from the Sales and Catering Managers, create documents throughout the entire sales process (proposals, estimates, formal contracts based on individual client’s needs, banquet event orders, conference resumes)
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
• Create and manage group bookings, accounts in software involved in the sales process
• Assist with the customer site visit process, including preparing guestrooms & event space for the site
• Actively participate in daily meetings and ongoing team projects as well as attend BEO meetings, Daily Huddles, Resume Meetings and Departmental Meetings
• Prepare a variety of weekly and monthly Sales reports within a specified timeframe
• Promote awareness of brand image internally and externally
• Handle customer care issues and as necessary, refers them to the appropriate owner
• Maintain familiarity with all in-house groups and events
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation
• Professionally represent the property in all written and verbal correspondence with clients and coworkers
• Provide a high level of customer service at all times.

QUALIFICATIONS:

• 1-2 years’ experience in hotel environment.
• Excellent computer skills required in various programs including Word, Excel and PowerPoint.
• Follow all company policies and procedures.
• Empathy towards your customers and colleagues.
• Must be able to track and prioritize departmental functions to meet due dates and deadlines.
• Adapt schedule with approval from supervisor(s) to service the needs of the business. While a regular schedule will be from 8:30 AM to 4:30 PM, at times, weekend, holiday, or evening hours will be required.
• Pride and attention to detail.
• Polished personal presentation with warm, confident, and hospitable personality.
• Ensure attire and personal appearance are clean and professional, wearing nametag while on property.
• Maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Consistently exhibit professional written and verbal communication with both clients and colleagues.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Work collaboratively with all hotel departments to ensure the needs to the client are met.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by management team.

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program